Refund policy
Full satisfaction or get your money back
At RadiCover, we are only satisfied when you are completely satisfied. It is important to us that you have a good experience with our customer service and our products. Therefore, always contact us with questions, praise or praise either by email or phone. We want you to be happy with your purchase, so we would love to hear from you if you are unhappy. Then we will find a solution together.
14-day full return policy
Should you unexpectedly not be 100% satisfied with the products you have purchased from us, please contact our customer service within 14 days of receipt and we will provide a quick remedy. If the problem cannot be remedied, we will give you your money back with a smile.
2 years warranty
We are so confident in the quality that we give a 2-year guarantee if the product breaks during normal use. This means, for example, that the product cracks, goes up in the gluing or anything else that may occur. We reserve the right to try to correct the error as well as to have the product sent to us so that we can become wiser and make the product even better.
2-year warranty
Our view on complaints is that we would much rather hear from you if you are dissatisfied so we can help you than that you should go and be upset about your purchase. We reserve the right to try to correct the error as well as to have the product sent to us so that we can become wiser and make the product even better.
Cf. According to the Danish Purchase Act, you have a two-year right to make a complaint. Note - this does not cover normal wear and tear, as well as damage due to improper use of the product.
Damage coverage
We do not cover any damage that may occur to your tablet / mobile / baby alarm when used with our products.
General terms and conditions
See our general terms and conditions here.
Return or exchange of goods
If you wish to exchange or return your item, contact our support here or send an email to kontakt@radicover.dk - returns must be made within 14 days of receiving the item.
It is your responsibility that the item incl. the packaging is in the same condition as you received it from us. Therefore, pack the item securely. Attach a copy of your invoice and order confirmation with the shipment.
Returned goods are sent to
Radicover Retur
c/o Tura Scandinavia AB
Petter Jönssons väg 6
571 34 Nässjö
Sweden
Complaint
If you want to file a complaint about your item, please contact us by email kontakt@radicover.dk or by phone +45 91 54 11 11. Then we save both time, paper and transport costs as well as CO2.
We want you to be happy with your purchase, so we would love to hear from you if you are unhappy. Then we will find a solution together.
2-year warranty
Cf. According to the Danish Purchase Act, you have a two-year right to make a complaint. Note - this does not cover normal wear and tear, as well as damage due to improper use of the product.
How to
If you want to complain within our 2-year complaint period, please send us an email with the order number, photo and description of the problem to: kontakt@radicover.dk
If we need to see the product, you will receive a postage label from us by email. Then we pay for the postage.
You can also choose to get your money back if the problem has occurred within 14 days of receiving the product.
Handling time
We strive to process all return and complaint inquiries within 8 days of receiving the returned item and this form from you. During periods of great bustle and holidays, it can take up to 14 days.