Terms and conditions for radicover.com

1. Our Details

This is the official online shopping website for anti-radiation products supplied by RadiCover ApS.

Radicover ApS
Bregnerødvej 132B
3460 Birkerød
Denmark
VAT-no.: DK35853928
Phone: +45 91 54 11 11 
Mail: kontakt@radicover.dk
Web: www.radicover.com

If you have any questions regarding our products, our website or use of both, feel free to contact us by phone or e-mail. Note, that Denmark is in the GMT+1 time zone.

2. Prices, out-of-stock or discontinued products

All prices are quoted in Euros € including 25% VAT as applicable at the time of your purchase. Items out of stock or discontinued at the time of order, will be deducted from the invoice. Payment will be completed when the order is shipped.

3. Order

When you place an order with RadiCover, you agree to enter into a purchase agreement with us. When you shop at RadiCover, you must provide a number of information such as name, address, e-mail and phone number. This information is necessary in relation to our order handling, but also so that we can contact you if there are problems with your order in the form of sold out items, backorders or other reasons. We recommend that you keep all correspondence with us.
The order is made by filling in the form with customer information, approving the order and then you will receive an order confirmation via e-mail.

For information on our privacy policy and compliance with the GDPR, please see our privacy policy here.

4. Payment

Payment can be made with the following credit cards:

• Visa
• MasterCard
• Maestro
• PayPal (Visa, MasterCard, American Express, Discover)

Once your order is shipped, payment will be withdrawn from your account. Payment is made through a safe network connection with NETS.

5. The risk of accidental destruction or deterioration

Only at the time when the ordered goods have come into the possession of the buyer does the risk that the ordered goods perish or be damaged due to accidental circumstances pass to the buyer.

6. Delivery

We ship worldwide. All orders are shipped by GLS to the address chosen by buyer at GLS Denmark rates. Delivery time may vary but is usually 3-7 working days upon our receipt of payment. Estimated delivery time is stated in the order form on this website. In case of any delay in delivery you will be notified by e-mail. Shipping services charge is from 8€ or more per shipping (depending on shipping address). You can also choose other delivery options for a surcharge. Abroad dispatches cost according to GLS prices. It is possible to pick up the order at our business address/warehouse, if this is agreed in advance.

7. Complaints

The rules of the Danish Purchase Act apply to purchases of goods within the EU. When you as a consumer shop with us, you have a 24 month right to make a complaint. This means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour, and that there is normal and expected wear and tear during normal use. You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely. Read more here.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging and remember to get a receipt for shipment so we can refund your shipping costs. 

NB! Before you return your purchase, always contact us first at kontakt@radicover.dk. Maybe we can find a solution without spending time, money and materials on packaging and shipping.

Our return address:

Radicover ApS
Bregnerødvej 132B
DK-3460 Birkerød
Denmark

When you return the item, please fill out and enclose our return and complaint form, where you must describe the problem in as much detail as possible. You will find the form here. We do not receive packages without delivery or packages sent by post. cash on delivery.

8. Right of withdrawal and return of goods

Should you regret your purchase or should the goods not meet your expectations, these may be returned to us as soon as possible upon receipt of order or within fourteen calendar days after you discovered the lack of conformity or ought to have discovered it. To return such goods kindly use the standard formular attached to your order confirmation. You can exercise your right to use our return policy of purchased goods by contacting RadiCover at kontakt@radicover.dk. If doing so, make sure to state order number and "return of goods" in your e-mail subject box.

All goods must be returned in their original condition, number and package and shipment must state name, order or invoice number and we kindly ask you to indicate reason for return of your purchase in order for us to improve our products and service. Upon return of goods buyer must insure all goods delivered to their full replacement value until title to goods has passed to us. Buyer will bear all expenses unless an indisputable error was made on our part in the transaction. However, all expenses will be refunded to buyer within 10 days of our receipt of goods intact. Goods returned unstamped or COD will not be accepted

Return and contact address:
Radicover ApS
Bregnerødvej 132B
DK-3460 Birkerød
Denmark

Are you a consumer residing in another EU country than Denmark, you can complain to the European Commission's online complaint portal here http://ec.europa.eu/odr.
Should you wish to file your complaint with an external review body you may contact:

Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
www.naevneneshus.dk
nh@naevneneshus.dk

9. Data Protection

We need the following information when you shop with us: Name, address, tel. No. and email address. We only register and pass on the relevant personal information that is necessary to be able to deliver the item to you.

Credit card payment is ensured by NETS's security procedures, which protect all credit card information with the utmost confidentiality. RadiCover will thus only have a transaction number from your payment as a reference for purchase.

The personal information is registered with Radicover ApS and stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes. We only work with data processors in the EU or in countries that can provide your information with adequate protection. The data responsible for radicover.dk is Radicover ApS.

You have the right to be informed of what information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kontakt@radicover.dk.

10. Disclaimer - right to changes

We work hard to ensure that all information on the website is up to date and correct. However, price changes, defects or other unintentional errors may occur, which is why RadiCover reserves the right to be exempted from any or all such changes or errors. RadiCover reserves the right to change and update the terms and conditions that apply to this website. It is therefore important that you keep up to date with changes.

11. Model Withdrawal Form

(This form is completed and returned only if the right of withdrawal from the contract is exercised)

Download as pdf here

or as word here.

To

Radicover ApS
Bregnerødvej 132B
3460 Birkerød, Denmark

I hereby give notice that I wish to withdraw in the context of my contract of sale of the following goods / services:

______________________________________________________________________________________

 

Ordered on: _______________________________ Received on: ___________________________

 

Name of consumer: _________________________________________________________________

 

Consumer Address: _________________________________________________________________

 

Signature of the consumer: _________________________________________ Date: _________

(Only if this form is notified on paper)



Updated March 4th 2022